FAQ

General

Usernames are set to the email that purchased the subscription and cannot be changed by a user. If you need to update your email address, please contact support@medlearnmedia.com to request a new username. Please note that creating a new username creates a new account and biography information and your favorites will be lost.

How do I reset my password?

Passwords can be changed at any time via the Account Details page.

Forgot your password? Request a password reset here.

The website is blocked, I am not receiving password reset emails.

In order to ensure that you can connect to the website and receive emails you need to ensure that your IT department whitelists IP addresses and email addresses. Please download this document and send it to your IT department to resolve any of the issues mentioned.

Store

I need help placing my order.

If you are having any issues with the store or placing an order (i.e, an item not adding properly or a discount code not working), please contact our Customer Care team by emailing support@medlearnmedia.com or calling 800-252-1578, ext. 2

Memberships

How can I access my membership resources?

You can access your subscription’s resources from your membership by selecting “My Membership” in the dropdown menu located next to your name at the top of the homepage. From there you will be able to view and select all of the resources included in your membership.

Why am I being asked to pay for resources included with my membership?

You are likely viewing the store, where new and print products can be purchased. To access your subscription’s resources from your membership by selecting “My Membership” in the dropdown menu located next to your name at the top of the homepage. From there you will be able to view and select all of the resources included in your membership.

How do I add team members?

To add members, you must be a manager of the team. From the Account Page, Select the “Teams” tab, and then select “Add Member.” From there you can add their information, and they will be notified via email that they have been added to your membership. You also have the option to email new users a registration link that will allow your new users to register themselves. This link can be found once you have selected “Add Member.”

Webcasts

When do webcasts expire?

Webcasts expire one year after their live broadcast date. The live air date and the expiration date can be found on the product page in the “Additional Information” tab.

When will the on-demand version be available?

Access to the on-demand recording will be available within 24 hours after the live webcast has concluded. Please note that the live presentation and on-demand recording are accessed through the same link.

How do I obtain CEU certificates for a webcast?

If a webcast offers CEUs, attendees will receive an email with instructions on completing the evaluation and retrieving their CE certificate(s) after the live event has concluded.

For on-demand webcasts, you may download the Certificate of Attendance, and other accredited Certificates via the webcast module, in the left-hand sidebar, under Certificates. Additionally, once a webcast is completed, they will appear after you submit the post-webcast form and quiz (when applicable).

What system requirements do I need to meet to ensure playback?

To participate in a webcast, you will need a computer with a high-speed internet connection and speakers or headphones.

We recommend checking that your system meets requirements prior to the event to avoid any connection issues. Run System Compatibility Test

You can find more information on our Webcast Policies page.

For additional questions please contact support@medlearnmedia.com or call 800-252-1578, ext. 2.

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